FAQ
Frequently asked.
Quick answers to the things people ask most.
How do I buy?
Drops go live at the announced time on the website. We send a link by email when the buy section opens. Stock is limited and first-come, first-served.
How long is dispatch and shipping?
Allow up to 5 working days to dispatch as we process orders together — average is 1–3 working days. Once dispatched, shipping times depend on your region. See the shipping page for full timelines.
How can I track my order?
You'll receive an email (or SMS based on checkout preference) with a tracking number when we dispatch. Click the carrier link directly for the most accurate updates — third-party tracking apps can show stale data. We've also got a tracking lookup on the shipping page.
Do you offer returns?
UK: 14 days from delivery. International: 21 days. Items must be unworn with tags. Email hey@feralclo.com to start a return — full policy on the returns page.
Are there custom or import fees?
UK & EU: no import fees. USA: orders under $800 exempt. Australia: orders under AUD 1000 exempt. Other regions: most ship without extra fees — check your country's threshold to be sure.
How much is shipping?
UK from £3.95, EU from €5.95, US from $14, Australia A$19, rest of world from $20. Free over the regional threshold (£70 / €99). Full breakdown on the shipping page.