FAQ
Frequently asked.
Quick answers to the things people ask most.
How do I buy?
Drops go live at the announced time on the website. We send a link by email when the buy section opens. Stock is limited and first-come, first-served.
How long is dispatch and shipping?
Allow up to 5 working days to dispatch as we process orders together — average is 1–3 working days. Once dispatched, shipping times depend on your region. See the shipping page for full timelines.
How can I track my order?
You'll receive an email (or SMS based on checkout preference) with a tracking number when we dispatch. Click the carrier link directly for the most accurate updates — third-party tracking apps can show stale data. We've also got a tracking lookup on the shipping page.
Do you offer returns?
14 days from delivery, worldwide. Items must be unworn with tags, and every return must be approved by email before you send it back. Email hey@feralclo.com to start a return — full policy on the returns page.
Are there custom or import fees?
UK & EU: no import fees. USA: orders under $800 exempt. Australia: orders under AUD 1000 exempt. Other regions: most ship without extra fees — check your country's threshold to be sure.
How much is shipping?
UK from £3.95, EU from €5.95, US from $14, Australia A$19, rest of world from $20. Free over the regional threshold (£70 / €99). Full breakdown on the shipping page.