Returns.
Changed your mind, or need a different size? Sort it yourself in about a minute.
Do it yourself, in two taps. No email, no waiting.
All it takes is your order number and the email you ordered with. Tell us what is going back and why, and if it is the size, swap it right there.
Start my returnFaulty, or we sent the wrong thing? Start it in the same place. We cover the postage both ways.
Three steps, start to finish.
- 1 Open the portal Order number and email. Choose the pieces coming back and the reason, and we confirm it on screen straight away.
- 2 Post it back Any bag or box, tags on. The address and your reference are on the last screen, ready to print.
- 3 Swap or refund We check it in within 1 to 2 working days. Exchanges ship on a single payment link for postage. Refunds go back on your card within 10 working days.
What can come back.
Yes
- Anything unworn with its tags on, within 14 days of delivery.
- Exchanges for a different size, colour or piece.
- Sale pieces, for an exchange or store credit.
- Anything faulty, any time. We cover the postage both ways.
Not this time
- Underwear and bikini bottoms, for hygiene, unless they are faulty.
- Anything worn, washed, or with the tags taken off.
- Event exclusives and one off drops.
- Made to order pieces like the neon sign, built for you after you order.
- Your original delivery cost, which stays with the order.
The ones people ask.
How do I start a return?
In the returns portal. You will need your order number and the email you ordered with, and it takes about a minute. There is nothing to email and nothing to wait for.
Can I swap for another size?
Yes, and it is the fastest thing on the page. Tell the portal it came up too big or too small and it offers you the right size by name, with a photo, if we have it. We hold it while yours travels back.
How long have I got?
14 days from the day it lands, anywhere in the world. Pieces need to be unworn with their tags still on.
Who pays the postage back?
You do, and a tracked service is worth it because the parcel is yours until it reaches us. The exception is when the fault is ours. If a piece is faulty or we sent the wrong thing, we cover the postage both ways.
When does my refund land?
Within 10 working days of your parcel reaching us, back on the card you paid with. Your bank can take a few days more to show it.
Mine is faulty, or the wrong item arrived.
Start it in the portal and choose that reason. It skips the automatic route and goes to a member of our team, who comes back to you within 24 hours. Hold on to the piece until you hear from us, and we cover the postage both ways.
I am past the 14 days.
Email hey@feralclo.com with your order number and tell us what happened. We look at these one by one and we would rather hear from you than not.
How do I get the size right next time?
The fit guide has the measurements for every piece and how each one is cut. Two minutes there saves a return.
Still stuck? Real people, same day.
Monday to Friday, 9am to 5pm GMT. Most replies land within 24 hours.