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Returns and exchanges
Sort a return yourself.
Your order number and the email you ordered with is all it takes. Swap a size or send it back in about a minute, with nothing to wait for.
Start my return
Email us
hey@feralclo.com
Reply faster
A few details speed things up.
- Include your order number (it starts with #).
- Tell us what you need — size swap, return, missing item, general question.
- For damage or defects, attach a photo so we can sort it on the first reply.
- Already a question with a quick answer? Check the FAQ first.
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